Tina P.

PayPal is useless. I escalate my complaint several times through their Resolution Centre online and by calling them (was on hold for a long time) and yet they kept closing my complaint.

I bought quite a few items from Chinas FASHIONMIA.COM and paid for it with PayPal thinking I will have the protection until now. All items received were incorrect size, colour, style and material. I also paid Fashion Mia $60 US for shipping and yet I waited for 3 months before receiving my first item. I tried to return items but Fashion Mia refused. I asked Fashion Mia for refund and Fashion Mia refused.

I then filed a complaint with PayPal and PayPal told to go to my local police station to file a fraud report and also to go to my local government branch and file a fraud report. If that is the case then why do I need PayPal? And why is PayPal doing business with fraudulent companies? Are they that desperate for money?

I bought several jackets from Fashionmia worth just around $400 US. One jacket they shipped me was kids size, two jackets were completely different colour and jacket was very lousy fit. All jackets were not the material, colour or style as per their website. It took them over three months to ship my order and they do not believe in customer service... they don't respond to your complaints. I strongly recommend you to go to Aliexpress.com for your on-line purchases because they have very good return, exchange and refund policy. I have been Aliexpress customer for the past three years and with this experience I not shop on-line in China except for Aliexpress.