Tina N.

Ordered one case of mascara for a non-profit initiative with a timely delivery expectation. Placed order on 4/16 and was told it would be a five day turnaround. Seven days later, the order was still in a "pending status" - Three phone calls to Customer Service, three promises of finding out what is delaying order, not one returned promised phone call. All three indicated "our shipping department is not answering the telephone, so we don't know what is holding up your order" - Incredible as it sounds, it is true! What does it take to remove one case from the shelf, put on a label, and ship it out - From New Jersey to CT, it would be a one day delivery. I am sure a company of this size, doesn't have one overworked shipper who can't answer the phone! I will never use this company again!