I received a phone call from a yelp sales agent on 9/7/2021 and was advised there is no charge for the first month, so I called on 9/30/2021 to cancel. As I spoke to the second rep, he informed me, yes, there is no charge, my account was set up wrong, and they didn't even have a category for my line of business. Yelp then charged me $429 on my CC anyway, so I called back. The two representatives were no help and were not helpful or had no empathy for their company taking my money, and once they advised me, I would be told the same thing I wouldn't be refunded. The fact that I was told that a supervisor would not get back to me for up to five days shows this company does not care about its customers. In all my life, I have never been told by a company it would take five days for a supervisor to call back. This shows this company fails to assist customers and has way too many complaints.