Tina E.

SCAM! Extremely disappointed with this company and how they make it impossible to return anything. I have ordered a few times from them. I should have learnt my first time when they made it impossible to return a pair of shoes I spent $70.00 on, that I have never even worn once because they came too small. But this last time ruined my whole experience with them. First off, I ordered a jacket that looked nothing like the picture. It was so cheap, the cuffs in the picture weren't even sewn on... how cheesy. To make a long story short I have been getting nothing but the run around. I went to live chat first, then they gave me a email addy so I could get a return number. So i emailed them. Then they emailed me back a day later and gave me a link so I could get the return number if I logged into my account. AND how convenient... I can pick every item for the RMA number but the product I want to return. I have emailed them 3 times now, with no avail. I don't know this is a tough one but HOW ABOUT YOU JUST MAKE IT EASY TO RETURN AN ITEM... ONE BUTTON... ONE NUMBER. OR YOU COULD AUTHORIZE LIVE CHAT TO GIVE THE RMA NUMBER! This would be easier if this company was legit! This company blows for customer service and this experience has ruined it for me. BUYER BEWARE!