Tina D.

I placed an order to be delivered Dec 4-6. On the 5th, it was still not shipped. Called customer service, wait times to talk to a person are long. People who answer the phone have no access to any information, so it doesn't even matter if you talk to them. They can't tell you why your item wasn't produced on time or if it will be completed by a new deadline. I was given an email address, but emails are responded to in 1-3 days. This is entirely useless if you are trying to find out if a package will be delivered in the next 24 hours. Worst customer service experience I have ever had. Literally, there is no reason to pay people to answer the phone and say 'The production team will get to it when they get to it". They offered no way to fix the problem and no way to take responsibility for it. I still do not know if the order will ship, or when, or if I will receive it before my deadline. They were sadly not proactive in ensuring that I was informed that it might be late or that it would be late and by how long and what I could do about it. It has currently been 8 business days to produce an item their website still says will take 2-3 business days to produce.