Tina B.

Bought a sectional the end of Jan 2021. March 8th the entire end of couch collapsed to the floor, the springs made a loud pop and the cushions raised. No one was even sitting on it. Went to put the cushions back in place the couch snapped like wood and collapsed to floor. Made call to salesperson who sent me to general mgr who said I had to call for service. Service said they would send someone out within 3 days. Kept calling to no response, then I was texted a message stating they would be out to access if we were jumping on couch but not until may 27,2021. Couch is a mess, terrible customer service, terrible piece of furniture. After call after call they are sending a different company out may 18th. Very, very disappointed.