Tina B.

An ugly 3x5 framed canvas showed up at our house out of the blue. It was in a very large box that is going to be hard to dispose of. Anyway, no one in our family ordered it, but my son had just graduated from college and we thought it may be a gift so I called them to find out more. They asked for the number on the back to id it. After they got the number, they told me to destroy it and would not give me any other information about it. They told me it was most likely a fraud charge and that we needed to call all of our credit card companies to dispute. Weird that they immediately came to that conclusion without any other information that the number on the back. I asked for the date and amount of the order, since CC companies need that info to look it up. They refused to give me the information and said it was a matter of privacy for the person who ordered it, even if it was fraud. After more investigation we found that it as a fraudulent charge for $300. I think the perpetrator was testing the credit card number because more charges followed, but BestCanvas refused to help in anyway.