Victoria's Secret is a wonderful place to shop. I have been buying products from them for over 8 years. I have never had a problem with their costumer service. They are pleasant and very helpful. Their sizes run slightly on the bigger side so keep that in mind. The only problem I ever had was when I purchased a sweater and tube top. They sent me two tube tops instead. I got right on the phone, talked to costumer service, and took care of it. I sent them one of the tube tops back (on their dollar of course) and they sent me the sweater I ordered immediately. No harm no foul. :D