I purchased a bed frame from Wayfair & purchased the insurance from SquareTrade. I just need a replacement part, not the entire item but they had me jump through a million hoops with unnecessary pictures. I sent pictures of the broken piece but they required the whole item. Sent that but they couldn't see the broken area. On month 2 trying to get the part replaced. At this point I'll just contact the manufacturer to get the part myself. Totally dissatisfied!