Tim W.

Express Scripts is absolutely the worst and most incompetent company I have ever had to deal with. I was penalized for not using them (because they could not fill my prescriptions for over 3 weeks and needed them right away) and for using my local pharmacy. One prescription cost me over $700 out of pocket. I paid this for 3 months and then called to ask why I had not met my deductible. They told me I HAD reached my deductible but was being "penalized" for not using their service. I have since tried to get my prescriptions filled through their service but told I will have to wait 3 weeks before I will receive them. I have talked with their customer service 4 different times and have been told each time that I could get an "override" to get my prescriptions since I am out and need them immediately. Each time I go to pick them up at the pharmacy they told me to go to, there is no record of me or the prescription. When I asked my local pharmacist to call the Express Scripts pharmacy help desk to ask for the override, they were told that my account is not authorized for an override. I have been caught in this catch 22 nightmare for the past four days and I still don't have my prescriptions. I HATE this company!