Tim V.

Several hidden fees and charges when canceling, terrible service, don't book with this company...

HomeAway is an absolute nightmare to work with. Basically everything that can go wrong, goes wrong at this company. Now they are holding my funds already for two months due to a payout issue. This is absolutely unacceptable.

I recently signed up at Upwork and had my first project which took me about 1 day of work. All seemed to be perfectly normal. I completed the project the client approved payment and then suddenly my account was blocked.

After reaching out to the Customer Service, they informed me that I had to verify several details. Which I did, then they asked if I could reach out to my client as there was a problem they could not explain. I reached out to the client and didnt get an answer.

Then I mailed Upwork during a period of 2 months several times, I hardly got any response, sometimes it took over a week to get a respond from Upwork.

Today I received the message (see screenshot attached) that because my client was fraudulent they won't be paying me for my completed work.

It has been a terrible experience working with this company. There CS is rude, unprofessional takes ages to respond and the worst: they won't pay me for my completed work.

I strongly advice to not work with Upwork if you don't want to lose your money. This company is a mess!