Tim T.’s Reviews of Tmart.com & more

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Electronics

“I ordered 5 gasoline cans. They sent 1. They won't refund or ship the other 4.”

8/26/17

I ordered 5 of the Jerry Can style 5 US Gal or 20 Liter gasoline cans. They were on sale for just under $20 each. They weigh around 7.8 pounds each in their single can shipping box. I received 1 box with one can in it. The shipping label said 41 pounds. It weighed less than 8 pounds. I took many photos and forwarded them to their company during an online chat with their service rep "Winnie". Winnie said I would hear back from the company in 1 to 2 days. That was a week ago. They won't answer my requests for help. They won't refund for the 4 cans they did not ship. They won't ship the 4 cans they failed to.

UPDATE It took a couple of weeks but Tmart finally acknowledged they only shipped one gas can of the 5 I ordered. They said they simply ran out of them. Then then promptly issued me a refund for the 4 cans I did not get. All in all I still plan on buying from them. They fixed the problem and that is all a customer can ask for. I changed my review from a 1 to a 4.

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Tmart T. – Tmart.com Rep Over a year old

Dear customer,
Please accept our apology for inconvenience caused.

For this issue, we had double check your order on our system via your name here.

But it is regret that we do not find it.

So would you please tell us the order number for check firstly?

And in normally, we will reply to you in time if you need help.

Would you please check your email or spam?

Please don't worry, we will offer you a best solution after verify.

In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.