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Tim S.

San Francisco, United States

Contributor Level

Total Points
84

1 Review by Tim

  • eFireplaceStore

1/7/21
Verified purchase

eFireplaceStore.com sold me a $3000 gas fireplace insert in 7/2020 that was operated for the first time and identified as defective in December 2021 and they have done nothing helpful to service the unit or refund my money. eFireplaceStore.com required me to hire at my own expense ($300) a certified NFI technician to verify the failure of the unit due to an internal problem. EFireplaceStore is now advising me that they want me to wait until 4/1/2021 for the manufacturer (RH Peterson) to find and send me a replacement gas valve (an off the shelf part) despite the fact that they have in writing advised that that part may not be the actual cause of the system failure. Are you willing to risk the entire value of your order in the event that the product that eFireplaceStore.com sells you is defective? Are you willing to waste months communicating with eFireplaceStore.com support as you sit in your cold house and look at the defective fireplace while they do nothing to replace, repair, or refund the cost of the product?

Tip for consumers:
DO NOT PURCHASE FIREPLACE PRODUCTS FROM eFireplaceStore.com because they cannot support the products that they sell

Products used:
RH Peterson Realfyre DVI-25i Gas Fireplace Insert

Service
Value
Shipping
Returns
Quality

Tim Has Earned 4 Votes

Tim S.'s review of eFireplaceStore earned 4 Very Helpful votes

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