Tim S.

Last November, I placed an order with Timberland for10 pairs of shoes, which were on sale. The order total was about 1200 GBP. I intended to keep several pairs and then send the rest back, depending on fit etc.

This order was then broken up into several shipments, only one of which I received. This shipment contained one pair of shoes. Two others were returned to Timberland after unsuccessful delivery attempts and I was refunded about 200 Pounds.

However, the remaining 7 pairs were never delivered to me, and I never received a refund, either. I only realized this after a few months when checking my credit card statements.

I then contacted Timberland and was asked to fill out a form stating that I had not received the items. I filled it out and sent it back as quickly as possible and was then reassured that I'd get a refund. It has been 2 months since then, and after several more emails and phone calls, I still have received nothing.

Every time I call, I am assured that my case has been escalated to management and I should get my refund within a few days and also receive a call back the same day, none of which has EVER happened.

Not only is this blatant theft, but I've also experienced some of the poorest customer support I've ever seen. I think it's extremely rude to repeatedly promise a customer updates and progress, when none of that is every forthcoming.

As of right now, Timberland still owes me about 900 GBP, which is not a trivial amount of money by any means. I'm posting these reviews in the hope that it helps others avoid the same problems.

I'd give 0 Stars if I could.

Update: As of right now, they claim that a refund has finally been issued and should appear back on my credit card within 10 working days. I will update this space.