This used to be a 5 star site, but for me, especially in the last couple of years, I've had some some delays in getting refunds, or returning items. Now to be fair, when I've called Amazon, I've had good experiences with them, so that's great.
I use them all the time still for the discounts. Some of the prices aren't what they used to be, and shipping has gotten stupid expensive, if you want a package faster, than normal bulk delivery. I still do buy ALLOT of items on Amazon, as the great experiences far out weigh the bad. I in fact Just bought an item, which was faulty, and had No hassle returning it. I like that. Keep it up!