Timothy T.’s Reviews of OilPaintings.com & more

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Art Prints

11/16/20

We feel duped. FAR from museum quality as advertised. These are the same quality as one might find at boardwalk "art galleries". Ordered 4 paintings for a vacation home. Paid over $1,000 & waited nearly 4 months w/excitement for TOTAL DISAPPOINTMENT. Did not expect to confuse an expert; but did expect high-end renditions to compliment an elegant room. The paint is so thin that one can plainly see the weave of the canvases from a distance. Because the paints appear to have been applied so sparingly by the artists, the result is a dry and chalky texture, rather than deep layers and rich coloring. One painting has brush bristles embedded throughout the paint. THEN, the framer did not take care to join the frames properly on all paintings, leaving gaps at the corners and opposing carving patterns in the frame design. The comments / testimonials on the company's website are approved by the site manager prior to publishing. Please take time to read OTHER internet reviews. From our experience, the work is fine if one wants a pretty picture to fill space. However, we could have saved a great deal of money, time and embarrassment by purchasing from an art school or a hotel expo sale, rather than the "museum quality" pieces from this company. The contact person, Lowell, was friendly. However, we had to start pushing for a delivery time more than 3 months AFTER the order was placed and were told that they were waiting for the work to dry. Understandable for a museum quality piece. After receiving the artwork, we would truly like to know WHAT MUSEUM?

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Lowell S. – OilPaintings.com Rep Over a year old

I sincerely apologize that you were not pleased with the recent delivery of your framed oil paintings. The #1 goal for our entire team at OilPaintings.com is your 100% satisfaction. I tried reaching out to you by phone and email to resolve your issues but have not received a response from you yet. The oil painting reproductions you ordered were hand-painted by highly skilled artists and were done in an art style that required the artists to paint the oil paintings with a fine brush. Please note that the original works of art did not have thick texture.

At OilPaintings.com, we do have very strict quality controls in place that must be met before we ship an order to a customer. We carefully inspect each oil painting and compare it to the original image to make sure the artist has painted the oil painting to museum quality standards. In addition, all the framing is carefully completed by our expert framers to ensure the corners of the frames are joined tightly together. The issue you had with the frame corners must have been a result of internal damage during the shipping process.

I would also like to address your comments that we somehow control what reviews are shown on Sitejabber. Each review is written by our customers directly on the Sitejabber website, and we are not able to see the reviews before they are posted online.

We would be happy to commission new artists to re-paint the oil paintings you ordered at no charge and when the artists are finished, we will email you photo proofs for your approval. If any changes are required to the paintings, the artists will make them for you until you are 100% satisfied. We will also instruct the artists to use a thicker texture when applying the oil paints, to address your concern about the thin texture. Once you approve the oil paintings, we will re-frame them and make sure all the corners of the frames are joined tightly. We will email you photos again after the framing process is completed.

I would greatly appreciate it if you would reply to my email or call me back so I can personally discuss the issues you had with your order and offer you a prompt resolution Please note that we will elevate the repainting of your oil paintings to "Priority Status", so it will cut our normal delivery time in half.

Kind Regards,

Lowell Schneider
OilPaintings.com
877-404-5022