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I purchased a pair of lift struts from Siraweb. When I received them, they were not the size and specs as advertised. Their only reply was that per the manufacturer site, the size is correct and that I should take this up with the manufacturer. I did not buy these from the manufacturer, I purchased them from Siraweb. Because the specs were not correct, I should not have to be subject to their ridiculous return policy.
I send pics and videos documenting my argument on the specs but they still just insisted that they go by what the manufacturer publishes, and the problem was between me and them, not Siraweb...
Timothy S.'s review of SiraWeb earned 2 Very Helpful votes
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We understand the a part's specifications may not meet the application needed. Tim was offered to return his order and receive a full refund, however, he refused to return products. As with most stores, they will not issue are refund without the original product being returned. The specifications are listed on the website as courtesy and are consistent other auto parts stores across the country. Sometimes specification do need to be corrected after being verified, however, we did act in good faith to offer a full refund, but asking for the part to be returned is reasonable.