They must be too busy making commissions to really care about the customer. They assert no pressure or performance expectations on their sellers, except they have to respond to emails in 2 days. The book seller (Books Tell You Why - ABAA/ILAB) accepted an order on a book, then it never arrived after a month. Reason, you ask? "Bookseller accepted order in error
Comments: Our apology, this book was misplaced, the order was mishandled."
If I wouldn't have inquired, I would have never known there was a problem... not a way to do business. I can no longer trust Abe Books. They could have tried to find another copy and expedited shipping! At least they say they are giving me a refund, but Christmas is long past.