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Twice in the last 2 weeks I have needed to make changes to my bookings with Expedia... first experience took 2 calls and 3 hours to make a relatively simple change.
Second, after 30 minutes the call was dropped... and they did not call back... AND there systems were not working probperly so they were needed ING to make manual calls to airline to make the changes... they never called back and when I called again they put me on hold and again the call was dropped after 10 minutes... REALLY NOT accpetable level of customer service... for a system that I have been using for years this degradation in customer service means that I am no longer using the service... just too awful!
Timothy H.'s review of Expedia earned 4 Very Helpful votes
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