Timothy F.

I listed an open box item and explicitly stated that no returns are accepted.

However, ebay will not protect you if the buyer wants to return the item.
I called and was straight lied to. They said, "This is a recorded line and we guarantee that this case will be resolved in your favor by a specified date." When the date came, I called and they said that what that representative said to me was a lie. After this, I woke up and my return was magically accepted. I did not do this what so ever. They said I have been hacked. I am a software engineer with 10 years of experience in IT. I haven't been hacked. And if I was hacked... cancel the return!. The manager refuses to cancel the return even when I was allegedly hacked. I cannot believe this. This is an absolute disgrace. I will never ever do business with this horrible organization again. I will make it my personal mission to warn other sellers to never use this service!