Ok, so UPS lost my rush Zazzle business card order. I panicked as I was leaving for a business conference (in 2 days) and UPS said they would investigate and have an update in 8-10 days. Uhhhh... No help there. I called Zazzle customer support and had the pleasure of speaking with Anthony. I could tell that he really cared about my problem and wanted do everything he could to help me. He put in a rush order for me and overnighted my cards (at no charge to me... WOW!). My cards arrived the night before my trip. Thank you, Zazzle! You have earned my loyalty 100%. I urge all to shop Zazzle! Btw... this is not a company plant - this is my real story. :)