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Timothy B.

Contributor Level

Total Points
105

1 Review by Timothy

  • Hemper

8/11/20

This business sucks. Absolutely no customer support when needed and there is no phone number to be able to call. You've definitely lost my business. That's for sure. If I could give 0 stars I would. I ordered, got messed up in mail and they gave me credits, when trying to use said credits they just charged my card again. I don't want to pay more for your crappy products, I just wanted to get the money I had already spent's worth. Don't order from them. Trust me.

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Jason H. – Hemper Rep

Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.

Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.

Timothy Has Earned 5 Votes

Timothy B.'s review of Hemper earned 5 Very Helpful votes

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