My daughter ordered off this site and after they took the money out her account ( christmas money) she waited for a confirmation email it didn't arrive, I emailed them 5 times explaining that she had spent her christmas money from her grandparents and she was hoping for delivery ready for Christmas Day I had no reply, after two days I looked into the website and came across all the comments on this page after breaking the news to my daughter whom was heart broken and in tears that her money had been stolen I thought there was no way of refunding it, luckily I read that if I call the bank she might still have a chance, do thank you guys! It's disgusting that these ppl scam money every day, I now have a unhappy teenager who was over the moon at the prospect of having ugg boots for christmas,,,,