Tim M.

We purchased a sofa bed a few months ago over the internet and due to COVID we could not have any visitors stay over so the sofa bed was not used until about a month ago.
When we tried out the sofa bed for the first time we found the sofa bed not to be fit for purpose as it is so uncomfortable and due to this we had to go out and purchase a blow-up bed for the weekend.
DFS have sent an upholsterer out to have a look at the sofa bed and he advised as the sofa bed is not damaged there is nothing he can do but he did admit that most sofa bed's are not fit for purpose due to the structure of them and that you should really be able to trial them in your home for a few months.
I have contacted DFS and spoke to Paul the manager of the Carcroft branch since the visit and he has advised that the purchase is out of the 28 day's period so there is nothing he can do or will do.
Please can you advise where i stand legally with this matter?