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1 Review by Tim

RockAuto

RockAuto

10/26/17

I used to be a very loyal customer, but I think I am looking for a new parts supplier. Too bad, I really used to like these guys, but I'm getting concerned about getting ripped off. The big changes I have noticed is that the prices don't seem to have changed much but the shipping prices have increased killing their margin, they used to ship promptly but over the last year or so they have gotten very slow about processing shipping orders and customer service used to be decent and seems to have disappeared.
I have purchased lots of parts from these guys and generally always was pretty positive. I would pick the part that I wanted, order it take the cheapest shipping option. The thing that was great is that I could count on the parts being about 1/2 the price of what I could get them for locally. I checked this regularly as I have been ordering from them regularly about 1 to 2 times per month on average over the last 7 years or so to the tune of several hundred dollars per year possibly up to $1000.

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