Tim G.’s Reviews of UncommonGoods & more

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12/23/16

Ordered an item and picked the shipping method that said it would be here before Christmas. I called 4 times the week it was supposed to be shipped out and not one person could get me a tracking number. Finally the last time I called, 2 days before Christmas, the lady told me she's not sure if it shipped and I said then it probably won't be here before Christmas right? She told me that was correct. Mentioned that it was unacceptable and she just said ok, asked if I was able to cancel the order and she said is that what I wanted? I said yes, she said ok and hung up. Absolutely awful company and customer service. Definitely avoid buying from here.

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Uncommon Goods C. – UncommonGoods Rep Over a year old

What a frustrating experience you've had - we're so sorry! Even when things go wrong with an order we still expect our representatives to be helpful and empathetic. It's simply not ok that you were treated this way. We'd like to look into your order further. Please email your name or order number to jen@uncommongoods.com so we can get started. We're looking forward to hearing from you!