Try giving them a call or using the 'Live Chat' function on the website. You will NEVER reach a customer service agent, you WILL be asked for a call back number and you WILL wait at least 24 hours or more like 48 to get that call. The Live Chat is simply an email system so no chatting with any agents.
There service is poor, I am still waiting on various permits required to sell and given there USP is supposed to take this admin away from a startup company my advice is research and do it yourself.