Tim G.

"Just purchased a Hori-Pad 4 controller for my PS4 from play-asia.com and am writing this as a warning to people from the U.S. ordering from them.

The controller arrived non-working, nothing works not even the lights on the controller. Tried with both a ps3 and ps4 and no go. Contacted play-asia and was told I could return the item at my expense and if they deemed it non-working after receiving it they would replace it. I have already shelled out $65 for the controller and shipping to get it to me.

I checked return shipping to them via the same method they sent it to me ($16.00 charge) and the cost is $95.59 (Fed-Ex international economy shipping). This is ridiculous. I could order another controller, pay shipping be $30 cheaper and have it in a week.

They will not pay return shipping on items that are received in non-working condition which is BS. So I am out $65 for a controller that doesn't work. Keep this in mind if you decide to order from them from the U.S. If it doesn't work you are stuck with it. There was no damage to the package during shipping.

I asked them how they suggested to send it back that wasn't so expensive and was told to try registered economy airmail. Even this was $40 and unacceptable. So I am stuck with a nonworking controller and out $65. Buyer beware!"