Tim F.

Ordered a 'brass' tap set from UKtaps.co.uk, they arrived and to my surprise were made out of PLASTIC.

I asked to return them for a full refund, they accepted as long as I paid for postage... to China.

Long dispute over who would pay the postage (including why I was given a Chinese address after assuming they were a UK company), after speaking with trading standards (who said they were out of jurisdiction), I gave in and paid the return postage (around a 1/3 the price of the taps).

They REFUSED the parcel, I chased them for 5 days about why they wouldn't accept it.

The parcel company then returned the parcel back to me, and tried to charge me £55 in fees for the return - you literally can't write it!

Luckily I paid through Paypal, who when looked into the matter could see how they regular do this scam, I got the money back from them, but not for the postage (and are being repeatedly chased to pay this £55 fee).