Given some of the reviews, I was a bit cautious, but they're one of the cheapest canvas printers, so I took a chance. The shipment came via UPS (to Canada). There was a noticeable crease in the first one, but they responded promptly to my email, and sent me another that just arrived today. While it would've been great if it came right the first time, I'm still quite satisfied considering the price I paid. I probably would've been less satisfied had this been a gift for someone.