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1 Review by Tim

Dot & Bo

Dot & Bo

1/15/16

When I opened the box, the incorrect number of items was in the shipment. Mistakes happen. I contacted Dot & Bo and their customer service was prompt and helpful. They gave me a $10 credit and processed the order for the missing item. It took approximately 3-4 weeks to receive that item. I then used the credit to make another purchase. This time the completely wrong item arrived 3-4 weeks later. This was purchased as a X-mas gift, so I was anxious to correct the issue. I contacted Dot & Bo customer service and they placed a correct order for me and gave me another $10 credit. The problem was that I had to wait another 4 weeks for the item, which was well past the Holiday. This was not some type of exotic, custom made item, where these types of shipping delays are expected. I am writing this review today, which is the last day of the "estimated" delivery and I have not received a shipment notification. I am not sure if this item will ever arrive. I will not be using my $10 credit and I will not be using this site again. It turns out you can find a lot of the items on Dot & Bo on other websites.

Tim Has Earned 6 Votes

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