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When I opened the box, the incorrect number of items was in the shipment. Mistakes happen. I contacted Dot & Bo and their customer service was prompt and helpful. They gave me a $10 credit and processed the order for the missing item. It took approximately 3-4 weeks to receive that item. I then used the credit to make another purchase. This time the completely wrong item arrived 3-4 weeks later. This was purchased as a X-mas gift, so I was anxious to correct the issue. I contacted Dot & Bo customer service and they placed a correct order for me and gave me another $10 credit. The problem was that I had to wait another 4 weeks for the item, which was well past the Holiday. This was not some type of exotic, custom made item, where these types of shipping delays are expected. I am writing this review today, which is the last day of the "estimated" delivery and I have not received a shipment notification. I am not sure if this item will ever arrive. I will not be using my $10 credit and I will not be using this site again. It turns out you can find a lot of the items on Dot & Bo on other websites.
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Hi Tim,
We feel terrible that this has been your experience with us so far – it has truly been one issue after another, and that is not the customer experience that you deserve.
The shipment is still on its way to you, but we have issued you a full refund for the mirror. This one is on us!
We have also replaced the $10 credit that you used on the mirror in your Dot & Bo account, if you would like to use that again at some point. Though we know that you are very frustrated (and rightly so!), we hope to have the chance to offer you a much better experience in the near future.
Very best,
Dot & Bo Community Management