Tikiri W.

When the hell are we getting Daz Studio 5.0 or any version really with better animation controls? Why is this so hard?

I made the mistake if trying Freelancer.Com inspite of the overwhelming negative reviews. The reason I was tempted is because they were running a promotion where the freelancer would not pay any commission. Which sadly turned out to be a scam as well.

The site service itself is a bunch of fetaures loosly cobbled together with a workflow that barely works if at all. Most things have at lease 6 ways to get to them. Example payments to freelancers are done via these things called milestones. There are at least 3 different ways of accessing these milestones and depending on which method the functionality set is all different. Also with this example there is no clear navigation hierarchy to get to these. In short the freelancer.com portal is a poorly written almost cobbled together piece of junk.

To make matters worse the executive management who decide how to run this company have absolutely no integrity: A company that does not honor its word really has no future in the internet market. They will run promotions but have absolutely no intention of honoring that.

The following chat transcript will help you understand.
Note: for privacy I've replaced the details of the freelancer with ******

21:29 Your Question: Username: chillx
21:29 Please wait and one of our operators will be with you shortly.
21:30 You are now chatting with Lorraine A. (CX Specialist - Email Support) - Employers
21:30 Lorraine A.: Hi, this is Lorraine A. Welcome to Freelancer.com Support Desk. How may I help you?
21:30 Tikiri Wickramasingha: Hi Lorraine
21:31 Tikiri Wickramasingha: Is this all true?
21:31 Tikiri Wickramasingha: https://www.sitejabber.com/reviews/www.freelancer.com
21:31 Lorraine A.: Hello, Tikiri.
21:32 Tikiri Wickramasingha: Especially are these all true
21:32 Tikiri Wickramasingha: https://www.sitejabber.com/reviews/www.freelancer.com?rating=1
21:33 Lorraine A.: Can you tell me what is the link all about first?
21:33 Tikiri Wickramasingha: Its horror stories about using freelancer.com and getting screwed over
21:34 Tikiri Wickramasingha: 800 odd horror stories
21:34 Tikiri Wickramasingha: I use Upwork for all my project
21:35 Lorraine A.: Is this your concern for contacting us?
21:35 Tikiri Wickramasingha: well I'm looking at this page
21:35 Tikiri Wickramasingha: https://www.freelancer.com/page.php?p=info/hireme_widget
21:36 Tikiri Wickramasingha: yes these horror stories is one of my concerns
21:36 Tikiri Wickramasingha: "Freelancer Hire Me Program Terms & Conditions"
21:36 Tikiri Wickramasingha: Can you please let me know how it works?
21:37 Tikiri Wickramasingha: "2. Fees Waived"
21:38 Lorraine A.: This program allows freelancers to share their unique affiliate code on their own website or email signatures through the Freelancer Hire Me Badge. When new employers sign up on the site via this affiliate code/link and hire the referrer, they can complete projects with zero project fees for both parties.

21:39 Tikiri Wickramasingha: So what does this affiliate code look like?
21:40 Tikiri Wickramasingha: Would it look like https://www.freelancer.com/hireme/chillx
21:40 Tikiri Wickramasingha: or https://www.freelancer.com/hireme/******
21:41 Lorraine A.: You can see how it looks like by clicking here: https://www.freelancer.com/hireme-widget-builder/
21:41 Tikiri Wickramasingha: Yes that is the link that it creates
21:41 Tikiri Wickramasingha: so then someone clicks the link and what happens
21:42 Tikiri Wickramasingha: A company clicks the link and then?
21:42 Lorraine A.: Give me the username of the person you refer.
21:43 Tikiri Wickramasingha: No I'm trying to understand what the referred person needs to do?
21:43 Tikiri Wickramasingha: besides completing that page
21:43 Tikiri Wickramasingha: The page comes up and says Pay 0% project commission with XYZ
21:43 Tikiri Wickramasingha: and then you enter the details and say create account
21:44 Tikiri Wickramasingha: That is how I signed up on Freelancer.com
21:44 Lorraine A.: They should enter this "https://www.freelancer.com/hireme/chillx" when they sign up in the site.
21:44 Tikiri Wickramasingha: the link I used was https://www.freelancer.com/hireme/******
21:44 Tikiri Wickramasingha: I am the person running the projects
21:44 Tikiri Wickramasingha: the freelancer is https://www.freelancer.com/hireme/******
21:44 Tikiri Wickramasingha: I clicked that link and signed up
21:44 Lorraine A.: I did not see that you used the link when you signed in.
21:45 Tikiri Wickramasingha: explain?
21:45 Tikiri Wickramasingha: ****** sent me that link on Whatsapp
21:45 Tikiri Wickramasingha: I clicked it on my mobile and filled in the form and signed up
21:46 Tikiri Wickramasingha: So what is the issue?
21:46 Lorraine A.: These are the following criteria that must be met by the referred employer to be considered as a successful referral. See below:

21:46 Lorraine A.: -Has never visited Freelancer.com.

21:47 Tikiri Wickramasingha: yes true
21:47 Tikiri Wickramasingha: I've never used freelancer.com
21:47 Lorraine A.: - Doesn't have an existing Freelancer.com account.

21:47 Tikiri Wickramasingha: Yes true
21:47 Tikiri Wickramasingha: I have never had a freelancer.com account
21:47 Lorraine A.: - Has joined Freelancer by clicking the referrer's badge or email signature.

21:47 Tikiri Wickramasingha: yes true
21:47 Tikiri Wickramasingha: I joined by clicking that link https://www.freelancer.com/hireme/******
21:48 Tikiri Wickramasingha: Prior to this ****** was working for me using Upwork.Com for about 3 to 4 months
21:49 Tikiri Wickramasingha: The one and only reason for me to even try freelancer.com is that offer of yours where ****** would not have to pay the comission of 10%
21:49 Lorraine A.: Please give me more time to review your concern because some details are still being confirmed.

21:50 Tikiri Wickramasingha: What does that mean
21:50 Lorraine A.: Please hold on, I am trying to verify the details that you have given.
21:51 Tikiri Wickramasingha: A screenshot of the upwork project is on update 2 of Ticket #OXF-735-*******
21:55 Lorraine A.: I have forwarded your issue to our Engineering Team.
21:55 Lorraine A.: Please Please keep this ticket ID: HFW-189-******* as reference of the email that we have created regarding your concern.
21:56 Tikiri Wickramasingha: What does that mean?
21:56 Tikiri Wickramasingha: Ummmmm Brian A told me the same thing yesterday
21:57 Tikiri Wickramasingha: but he obviously lied
21:57 Tikiri Wickramasingha: How do I know that you also not lying
21:57 Lorraine A.: We are trying to replicate your issue, so the relevant team can review.
21:58 Tikiri Wickramasingha: Brian A did the same thing yesterday and he told me he fixed it.
21:58 Lorraine A.: You can check the ticket that I have created as proof.
21:58 Tikiri Wickramasingha: The chat transcript is in update 3 on ticket #OXF-735-*******
21:58 Tikiri Wickramasingha: How do I find this ticket you mention
21:58 Tikiri Wickramasingha: HFW-189-*******
21:59 Lorraine A.: Yes, this is the ticket that I have created for you.
21:59 Tikiri Wickramasingha: Well I have no access to it
22:00 Tikiri Wickramasingha: Brian told me yesterday that after checking everything he fixed it. But obviously he lied
22:00 Tikiri Wickramasingha: Your telling me you created a ticket
22:00 Tikiri Wickramasingha: How do I know
22:00 Tikiri Wickramasingha: HFW-189-******* is not accessible to me
22:00 Lorraine A.: You can gain access to your tickets by hovering your mouse pointer over "Help," then select "Get Support." Enter a topic at the "Get Help" field, then scroll down to the bottom of the page. Click "My Support Tickets."
22:00 Tikiri Wickramasingha: I am already there
22:00 Tikiri Wickramasingha: https://support.freelancer.com/index.php?/Tickets/ViewList
22:01 Tikiri Wickramasingha: hahah
22:01 Tikiri Wickramasingha: the second I access that ticket it says "Sorry, you do not have permission to carry out this action."
22:01 Lorraine A.: It is there.
22:01 Tikiri Wickramasingha: and it logs me out
22:02 Lorraine A.: Check it again.
22:02 Tikiri Wickramasingha: Ok I can now open the ticket
22:02 Tikiri Wickramasingha: well here is the issue:
22:02 Tikiri Wickramasingha: This is what you have said:
22:03 Tikiri Wickramasingha: Hi Tikiri,

Thank you for contacting Freelancer.com Support.

We understand that this is inconvenient for you. We already forwarded your issue to our Engineering Department. We will notify you once we receive a response from them.

If there is anything else that I can help you with, please let us know.
22:03 Tikiri Wickramasingha: no where does it mention what the issue is
22:03 Tikiri Wickramasingha: so the next time I speak to someone
22:03 Tikiri Wickramasingha: I go through this same process again
22:03 Tikiri Wickramasingha: FYI this is the 3rd time
22:03 Tikiri Wickramasingha: Can you please edit that ticket and put the details of what the issue is please
22:04 Lorraine A.: No, we will be contacting you regarding this. Our engineers knows already about this.
22:04 Tikiri Wickramasingha: right but your ticket is so vague
22:04 Tikiri Wickramasingha: Here is what will happen
22:04 Tikiri Wickramasingha: no one will contact me
22:04 Tikiri Wickramasingha: then later I will try find someone and give them the ticket
22:05 Tikiri Wickramasingha: then they will say what is the ticket about
22:05 Tikiri Wickramasingha: I will say what it is about
22:05 Tikiri Wickramasingha: and they will say well This ticket is something else
22:05 Lorraine A.: I keep a separate note for the engineers to see and they will know what is the issue.
22:05 Tikiri Wickramasingha: and I start the thing all over again
22:05 Tikiri Wickramasingha: Can you add to the ticket that my issue is to do with the hire me program zero commissions offer
22:06 Tikiri Wickramasingha: I might not get you the next time. I might get Lying Brian
22:06 Lorraine A.: I already add it to the note.
22:06 Tikiri Wickramasingha: Or I might get Darnell who denies that such a program even exists
22:07 Tikiri Wickramasingha: I am looking at the ticket right now
22:08 Tikiri Wickramasingha: What is the problem to add "issue is to do with the hire me program zero commissions offer" to the ticket
22:08 Lorraine A.: As I told you we keep a note there, but this is not visible to the users.
22:08 Tikiri Wickramasingha: So in other words this is what you are telling me
22:09 Tikiri Wickramasingha: You do not want to commit to anything so therefore you have created a vague ticket about some issue without specifying what it is. Therefore if I should at a later date question anyone about this then they can just say well we dont know what the issue is about on the ticket
22:09 Tikiri Wickramasingha: so in short no commital
22:09 Lorraine A.: I had put the title referral code, when they see that they will know.
22:10 Tikiri Wickramasingha: Should I be adding my experience with freelancer to the list of more than 800 on https://www.sitejabber.com/reviews/www.freelancer.com?rating=1
22:10 Tikiri Wickramasingha: and many other sites
22:10 Tikiri Wickramasingha: except I will do so including an extreme amount of detail about the experience
22:11 Tikiri Wickramasingha: SO far Freelancer has been a nightmare for me.
22:11 Tikiri Wickramasingha: This chat is perhaps the best experience so far and it is far from ideal
22:11 Tikiri Wickramasingha: because at the end of the day it is clear to you that I signed up with freelancer specifically for that program
22:12 Tikiri Wickramasingha: However you would rather go through a whole bunch of unnecessary and ridiculous processes to defer and whatever
22:12 Lorraine A.: i am trying to help you the best possible way I can.
22:12 Tikiri Wickramasingha: I know Lorraine
22:12 Tikiri Wickramasingha: the issue is not with you Lorraine
22:12 Tikiri Wickramasingha: you have done everything you can within what you are allowed to do
22:13 Lorraine A.: I understand that this is frustrating, however, issue has already been escalated.
22:13 Tikiri Wickramasingha: Freelancer.Com executive management are a bunch of con artists / scams / thieves / and scoundrels exactly as the reviews say
22:13 Tikiri Wickramasingha: Many thanks for doing your best Lorraine
22:14 Lorraine A.: You have my word, we will contact you once we verify your claim about the referral code.
22:14 Tikiri Wickramasingha: Please try and find yourself another job. This company freelancer.com is not worth people like you
22:14 Tikiri Wickramasingha: I wish you all the best
22:15 Tikiri Wickramasingha: and hope you have a most amazing weekend
22:15 Lorraine A.: Would that be all for today?

22:15 Tikiri Wickramasingha: One more thing: please let your team manager / senior manager / whatever the management structure is
22:16 Tikiri Wickramasingha: Please let them know that until they fix this and send me a written apology for the runaround I will keep using Upwork and will not bother with Freelancer.Com
22:17 Tikiri Wickramasingha: I have wasted over 5 hours of my time running around this issue
22:17 Tikiri Wickramasingha: My hourly rate is 110 NZD per hour
22:17 Tikiri Wickramasingha: AS you can see hassle just aint worth it for me
22:18 Lorraine A.: My apologies for the inconvenience.
22:18 Tikiri Wickramasingha: You have a most amazing weekend Lorraine. And I trust that your engineering team / whatever team will just keep mucking me around until I get completely frustrated and close the account
22:19 Tikiri Wickramasingha: Wish you all the best in your carreer and good night / good day
22:19 Tikiri Wickramasingha: Bye for now
22:19 Lorraine A.: I assure you that our engineering team is handling this issue.
22:19 Tikiri Wickramasingha: Lorraine it is beyond your control. You have done absolutely everything you can
22:20 Tikiri Wickramasingha: Many thanks for everything you have done
22:20 Tikiri Wickramasingha: You are amazing:)
22:20 Tikiri Wickramasingha: Thankyou
22:20 Tikiri Wickramasingha: Bye for now