I have to say, I am just amazed at how quick the email response is with this company. I had a few questioned when I first ordered and was a lil skeptical because there was no phone number to call but after seeing how quick they are with email response and how great and patient they were answering all my very many questions, I highly recommend this company! When I got my order, one of my candles came broken. I was upset, and quickly contacted the company. With in no more than 2mins, I got an email response. After sending a few pictures to prove the candle was in fact busted, they said they would send me a new one of whatever candle i choose. I have never had such great costumer service with any other company o have felt with. Bella candles is amazing and there product is great!