I sent in a 20lb box of clothes that was received in July. After they had it for a while, I got an email that they were delayed and would be more like 90 days instead of 60 days to process. After over 100 days waiting with no response, I contacted them and they didn't know where my items were! I ended up finding over 40 of my items under another seller's account! When I informed them of this, they said they needed to check with the other seller to see if they were their items? HOW DOES THAT WORK IF THEY DIDN'T NOTIFY YOU WHEN YOU PUT AN EXTRA 40+ ITEMS UNDER THEIR ACCOUNT TO BEGIN WITH? It is now just shy of FOUR MONTHS and they still have not fixed this or reimbursed me. I don't even know what items were rejected and never got a chance to have them returned. THEY ARE CROOKS. STAY FAR AWAY
Hello Tiffany,
We sincerely apologize for this experience, however, thank you for bringing this to our attention again. The issue should have been resolved, and we would like to review your correspondence, as well as reimburse you for any missing items.
Could you please email to assistance@swap.com with the subject line, "SiteJabber Response" at your earliest convenience? We would love to get this sorted our for you.
Sincerely,