Developed in part with a grant from
the National Science Foundation

Member since February 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 53

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Tiffany

ConsumerLab

ConsumerLab

2/9/19

If you sign up for a free trial they will put the funds for a full membership on an authorization hold in your account wether you are using a credit or debit card. The website says the funds will be on hold for 5 days (the length of the trial) even if you cancel before those 5 days are up.

Here it is day 6 for me, I cancelled the trial on day 2 or 3, and the funds haven't been released by today day 6 so I called in. I was told at first it would take 7 days for my bank or card company to release the funds.

I told them no, I specifically used my PayPal debit card for this transaction because they release funds in hours not days. This has been tested by me on multiple occasions, so yes I know it to be true.

They asked when my trial ended, and I told them when I cancelled it. I was told 5 days after I signed up was when it ended even if I cancelled the "free trial" before then. I was then told that if you cancel your trial they would put a note in your account so you won't be charged at the end of the 5 days. If you need their services go for it I guess. I needed information on one thing and their top picks were discontinued, so I ended my membership as it didn't help me. So thanks for nothing but a headache I guess.

**My funds for the trial have now been released. So I guess it's just important that you know the information I've left above. The trial last a full 5 days even if you cancel bwfore those 5 days are up and they hold your funds ($42) for a full 5 days even if you cancel. In my case it was longer**

Tip for consumers: Read their terms and this review.

ConsumerLab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Tiffany Has Earned 15 Votes

Tiffany R.'s review of ConsumerLab earned 15 Very Helpful votes

Tiffany hasn’t received any thanks yous.

Tiffany doesn’t have any fans yet.

Tiffany isn’t following anybody yet.

Similar Reviewers on Sitejabber

yoelm1
7/11/19

Although product tests and reviews may be of value , I get flooded, indeed inundated by endless...

huguettec1
5/26/19

Oftentimes while reading ConsumerLab report, I feel that I'm reading from a Pharmaceutical ...