Tiffany P.

I rented a car in Denver CO. I was asked as the desk if I wanted Loss and Damage insurance. I declined. So did my husband. They still charged me for it! It is my fault for not looking through the rental agreement, I was in a rush (there was a 30 min wait for my car). So I rush through reading it, but it is super shady to add something that I declined! I WILL NEVER USE AVIS again! I will make sure to tell others not to as well! Also, when I got there they asked me if I wanted to "upgrade" my car for a small additional fee. I said no, then they said, "well we don't have your car." so they had to give me an upgraded car. Again, SHADY! You don't have my car and you first try to make me pay for the upgrade. TERRIBLE!