Tiffany P.

I booked flights and my credit card was declined because I originally put in the wrong address. In the meantime, I went in to revise my credit card details, hit submit and it froze up after processing for over 5 minutes, so I closed out the page and went in and it still showed not complete. I then reopened a new webpage and booked an entirely new flight to avoid any mistakes and the booking was successful. Meanwhile. Now, both bookings are confirmed as they updated the original booking with the correct credit card information. Rather than calling me and stating the there are two bookings for the same flight, same time, same day, and it looks like a mistake, they tell me the tickets are non-refundable and they cannot do anything about it. It is not right to do this. They should refund me for one of the bookings. Instead, they tell me to call the insurance carrier because I bought travel insurance they promote... that's a mistake too, it's not even in house travel protection so I have to run around now and call another company that I paid $30 to reimburse me $484 because of CheapOAir double booking me. I doubt they'll refund me.