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Tiffany M.

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Experience: Business

Member since April 2014

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1 Review by Tiffany

They have templates on their site that don't work and they won't guarantee! So it may look like your product is fine on their site but they will ship it to you and charge you if when you get the buttons it is completely unreadable and something you have to throw away. Horrible customer service. Rude. I literally threw 145.00 into the garbage because of using this site. STAY AWAY! GO SOMEWHERE ELSE for buttons.
Kelly L. – Just Buttons Rep
We understand the disappointment you feel in receiving a product which does not live up to your expectations. However, as outlined in our previous response to the Better Business Bureau (http://www.bbb.org/connecticut/Business-Reviews/buttons-advertising/just-buttons-llc-in-branford-ct-87062305/Complaints#breakdown), due to the custom nature of our products, our site guidelines indicate that we do not accept returns or exchanges under most circumstances, unless an error has been made on our part. We are unable to accept returns and exchanges from clients who are dissatisfied with artwork they created, or the button size they have selected. We do not make assumptions pertaining to the artwork or font selections that our clients utilize, because our product can be used in a variety of ways. We hope that all clients will be satisfied with the product they receive, but we cannot claim responsibility for perceived design flaws. Our site guidelines contain detailed recommendations for design and font placement. We offer dozens of unique button sizes and configurations through our website, and hope that clients will select a button size and shape that best suits the nature of the product's use.

We have an outstanding reputation for excellent customer service and buttons. We will always work with clients to find a fair and equitable solution, when issues arise, which is not often. Evidence of this can easily be obtained by searching Just Buttons on Google. If anyone has any questions, please feel free to call us at 1-800-564-2924.

Kelly Leonard
Owner, Just Buttons

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