Tiffany H.

I recently booked 2 nights for a Manahatten area condo. I was thrilled to find such a good price for the area. Turns out it was too good to be true. The "host" contacted me minutes after booking to request an additional $500 deposit and wouldn't leave me alone about it. This was not listed in the additional costs section and was not included in the amount that I had already been charged. I cancelled because I didn't feel comfortable. Now I can't get my "service fee" back and there is no customer service phone, email, etc. They just took my money and ran. DO NOT USE THEM unless you feel like taking a huge risk. If you have issues, there won't be anyone to help you. I'm sure there are a few good hosts out there that are actually legit, but how do you know who is who? Very disappointed.