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They called me in 2010 about a free sample and coupon/travel/cruise discounts. I was told I could cancel if I wasn't pleased. I DID CANCEL! MULTIPLE TIMES! I cancelled approx 2 months later when they didn't come thru on what they were offering me. I had to cancel over and over again for the last 6 years! I would cancel and it would no longer bill my account, then wham, 6 months to a year later it would hit me again! I even called them and told them in 2013 NOT to bill me again! From the email I received today it shows that what she did was RENEW it! I called in 2014, then again at the first of 2015 only for them to start billing me AGAIN in November of 2016. I had to call my bank and basically file a stolen debit card so I could be reissued entirely NEW ACCOUNT and CARD numbers! Then Bizshark sent me an email (first ever received back from them) advising me of the "membership date of 2013" and cancelled due to none payment! "But is I have any questions contact us at...". Don't know weather to freaking laugh like a crazy person or freaking cry from the lengths and hassle of stopping all the unauthorized debits on my account!
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Dear Tiffany,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our subscriptions are set up to renew automatically so that those who use our services on a regular basis can do so without any interruption. We sincerely apologize for any misunderstanding, or any inconvenience this experience has caused. So we can assist you further with this matter please give a member of our Customer Care team a call at 888-906-0850 at your earliest convenience. We are more than happy to help!
Sincerely
Spokeo Customer Care