I've order hair before from a website and when it came I was disappointment. So when I ordered my 1 wig unit I was nervous. 1st thing I loved about Luvme hair it didn't take weeks like most hair sites for me to get my product. 2nd it came wrapped so nice in a beautiful box. 3rd but not final "My Hair" it was everything I hoped it would be. (very soft) lastly but not final because I was so satisfied i ordered another one. I received my free gift(flat/crimper iron). I'm in Love