Tiffany B.

Wayfair's website is very appealing. What appears to be a wonderful selection of furniture and home decor has been nothing but disappointment after disappointment. Photos of eclectic furniture paired with their catchy commercial it's no surprise that Wayfair wasn't far from my mind when we decided to redecorate our bedroom. First things first I am in no way blaming the customer service team. Everyone I have encountered was wonderful and assisted with a replacement order immediately. My problem is with the manufacturers or the delivery of these products. Every single time an item shows up I am disappointed. I first ordered a beautiful pair of dark green accent pillows to match my bedroom, when they arrived they were cream colored. No big deal, I called customer service and they rectified the situation by sending me the correct color in a timely manner. I then ordered an actique picture frame. Once it arrived I opened the packaging and it was broken. Also no big deal, called customer service and they agreed to send me a new one, wonderful. ( I can't comment on the condition of this frame because I have yet to receive it.) The real kicker is the bed in the bag I ordered. Which was not only expensive but is the focal point of the bedroom. Layed my comforter on the bed and it looked horrible! Nothing like the photo online or on the packaging. It was ripped and half of the design was completely faded! As if that side was sitting out in the sun! I once AGAIN called customer service where they were very cordial and apologetic. They agreed to send me another comforter. Fingers crossed that it will look halfways decent but at this point who knows! I do know one thing, I will never order from Wayfair again! I've never had such bad luck with a company in my life. When I see their commercial now with that annoying jingle I just cringe!