Horrible customer service! No explanation just apologetic over and over and the same story about the delay. Offered another color and a size up. I didn't want either. They stated no refund after confirmation email. I said well that was back in Dec last year and I have yet to receive what I ordered and it's almost March 2019. I should be able to get a refund. Nope only offered to get another product. I'm so upset that I wasted my money. Then I raised my voice on the phone with them, the call was ended, then got on chat and the lady said used profanity. Negative! Don't buy from them. I'm still waiting!