This was my first order with The Real Real. I made an error with my order and Jamillah was very patient and kind with assisting me especially with it being my first time. She explained to me how the order process works. I felt at ease after speaking with her. Before my first order, I read some not so good reviews on Google about The Real Real's customer service not being good. I took a chance placing an order. I give you all a 5 star based on my experience.