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After posting on this site about my bad experience with Fabletics, I was contacted by a rep and all of the monthly membership fees were finally returned to me; o) The refund took a week or so; my experience from initial contact (not great! - actually pretty bad) to refund took over a month! But it was very helpful to have my $$ back, and has changed my overall experience for the better. I hope that all customers who were mislead by the membership fees or skip month option receive the same customer service; we as consumers truly hold some power - we don't have to shop with bad companies! Let's keep these large companies honest by sharing our experiences, word of mouth is like the front of house!...
But in the end, I truly love the fit of the items I bought, and the quality wasn't bad (but I did pay 1/2 price- VIP pricing--> membership...!) I think they nailed the small and extra small clothing sizes. It's so tough to find athletic clothing for small women! I may purchase again in the future - but this time with eyes wide open! Saving $20 instantly might not be worth the membership...
I definitely wouldn't recommend this company to shop with. I purchased one order in May of 2017 and was automatically enrolled in a membership, likely because of confusing terms when shopping with them-to get VIP pricing. After I spend my $150 credit, $49.95 fee a month for the last 3 months I will never shop with them again, which is too bad because they do make great leggings. The person resolving my dispute was reading from a script, it obvious they know exactly how shady they are.
Hello Tia,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
Best,
Samar
Tia S.'s review of Fabletics earned 3 Very Helpful votes
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It was ok. But it's hard to stop the membership and it's ridiculous and they took my money and...
Hello Tia,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will definitely share this suggestion to the proper team.
Best,
Sherry