THUY T.

If I can give it a zero rating, I would. I have listed my home for 3 years through Homeaway. During the first 2, prior to Homeaway being acquired from Expedia, I received numerous inquiries especially for the winter months. If you were to search for our listing then, you would have come across it after maybe the 6th page. Now that Expedia has taken over, our inquiries are nonexistent. When we try now to do a search to see where our listing comes up, it is commingled with properties in surrounding areas that our listing comes up after the 60th page. I know that if I were searching, I wouldn't be spending my time scrolling through 60 pages to find a suitable rental. It makes sense now why we don't get any inquiries. On top of that, they now charge this "service fee" to our renters which was not part of it previously. Therefore, in order for your listing to be appealing, you have to reduce your rental charge to account for the service fee that Homeaway is now benefiting from. What was once a user friendly software for your average home owner and a great place for renters to use, has turned into a commercialized site benefitting Expedia. Unfortunately, I don't find the competitors like Airbnb any better. I hope that someone will develop a better model for owners/renters.