I lost $100 by booking hotels from them. They mentioned that I can cancel my booking for free, and they asked me whether I would like to buy an insurance for my booking ($2 for each person) but they did not mention that if I cancel my booking, that insurance will not be returned. I booked for quite many people and finally have to cancel my booking, so lost $100 in total without being informed before booking. The credit card was charged immediately, unlike other websites. WHY? It was just booking, not buying, why do they charge immediately? No, thank you, never ever use them again.
Hi Thuong N,
Thank you for your review and we sincerely apologize for any inconveniences. I regret to hear that your shopping experience with us was not a pleasant one. I can assure you that this is not our standard as a company and that all products we sell are 100% authentic. We source them only from official distributors and manufacturer.
We would love to check your order and further assist you thus we will send you a private message. If you can provide us your order number, that would be much appreciated.
Sincerely,
John
SmartBuyGlasses