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Before ordering I called to ask questions about the plants I was interested in buying. The woman I talked with was very helpful. After ordering the plants were shipped quickly and arrived in good shape.
It has taken too long to get my order. Shipping via "Mail Innovations" is the slowest delivery service since the old days of snail mail. It can hardly be called an innovative service by any means.
Thomas P.'s review of OnlineStores earned 2 Very Helpful votes
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Their online store is quick and easy. You got to get the trees you want quick, they sell out fast
Dear Thomas, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.