My wife and I were scheduled to fly to Israel on March 14. As a result of Covid 19, news of the Israel closing it's borders began to make news the beginning of March. On March 5 we cancelled our trip and I attempted to contact El Al. I tried their New York office which either never answered or never called back. I then tried their number in Israel. After numerous attempts, several days later and after staying on hold for 2.5 hours, I got a representative. She looked up our reservation and saw that we had purchased 2 full fare business class tickets. She told me since we had full fare tickets it would be better to take a refund and re-book at a later date should we decide to come as opposed to just moving the reservation forward. I had no problem with this and said ok. That was on March 7. Now three months later, I have not had any correspondence from El Al, nor received my refund. I tried to call in April and again in May and the recording says they are closed due to Covid 19 and that I could send an email with my issue. I did this as well and never heard anything back after two emails. I've read that they could possibly go bankrupt and were waiting to see if the government bails them out. I'm sure there are some people working there and I find it incredible that after 3 months, no one can even answer an email? The lesson here is never fly El Al or fly at your own financial risk if anything goes wrong.