I belive their policies, although hyped as free or low cost are actually a bait and switch type of consumers being misslead. The first round is 2£ and you cant get a refund, to recoup any value you must continue to pay thru 2 more levels of charges and be besieged by efforts to make you pay more for expedited service. It did ultimately work but the process was very off putting. Do I still get the 3 quid?